Refund & Return Policy

Last updated: October 27, 2026

At Willow & Grace, we want every customer to feel confident and comfortable with their purchase. We carefully select our collections with timeless style, comfort, and quality in mind.

If something isn't quite right, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging, where reasonably possible.

• Be accompanied by proof of purchase or an order number.

How to Request a Return

To begin a return, please contact our customer service team at info@willowgrace-hamptons.com.

Include the following information:

• Your full name.

• Your order number.

• The item you wish to return.

• Your reason for returning the item.

Once your return request has been reviewed, we will provide you with return instructions and the appropriate return address.

Please do not send items back without first contacting our customer service team.

Return Shipping Costs

Customers are responsible for return shipping costs for returns due to personal preference, sizing, or a change of mind.

If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and arrange an appropriate resolution at no additional cost to you.

Return shipments should be securely packaged. We recommend using a tracked shipping service.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible at info@willowgrace-hamptons.com].

Please include your order number and clear photographs of the issue, if available.

We will review your request and work toward a suitable solution, such as a replacement or refund.

Exchanges

If you would like a different size, color, or style, please contact our customer service team.

The simplest way to exchange an eligible item is generally to return the original item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 

Your bank or payment provider may require additional time to process and display the refund.

Original shipping charges, if any, are generally non-refundable for voluntary returns, unless otherwise required by applicable law.

Non-Returnable Items

Certain items may be excluded from voluntary returns, including:

• Gift cards.

• Personalized or custom-made items, where clearly disclosed before purchase.

• Items marked as final sale, where legally permitted and clearly disclosed before purchase.

• Items that have been worn, washed, or damaged after delivery, except where consumer protection laws provide otherwise.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions about returns, exchanges, or refunds, our team will be happy to assist you.

Willow & Grace

Email: info@willowgrace-hamptons.com

Website: willowgrace-hamptons.com

Thank you for shopping with Willow & Grace. We truly appreciate your trust.